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Oh Dear, Oh Dear, Oh Dear
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Default Oh Dear, Oh Dear, Oh Dear - 2nd September 2016, 05:19 PM

The Saga continues.

After BMW warranty's extensive paintwork rectification of last winter, a story you would not believe and one that awaits an appropriate period of time to tell we now have another paintwork warranty issue.

The vehicle looks immaculate unless to a discerning eye it can be noted it's forty shades of white there has been so many panels repainted

I now almost feel embarressed for BMW about the totally incomprehensible nature of their vehicle sold to us as new, unregistered and confirmed by franchise/BMW that it had never been damaged or repaired at the time.

It now has a warranty rectification issue in the roof which whilst the vehicle has been with us has never been damaged or subject to any of the previous BMW warranty works.

We have employed an Insurance Assessor for our vehicle inspection from new to determine the issues and rectifications required for the vehicle and to reassure ourselves the Insurance Industry Quality Standards have been met by BMW rectification work.

The vehicle in it's 7th year has only done 53k full service history and had a gentle life.

Our vehicle build etc was a mistake somewhere but when will Global Companies have the humility and ability to admit their mistakes.

I can accept a mistake but not a blatant lack of any comprehension of BMW Quality Control/Assurance, Franchise, Customer Services,Technical Manager or Approved Bodyshops to honourably admit the reality of the problem but to deny any exists, only to fix it.

We now have only 5 years and 3 months left of the bodywork anti-perforation Warranty to go.

TTFN
  
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Default 2nd September 2016, 05:23 PM

The Saga continues.

After BMW warranty's extensive paintwork rectification of last winter, a story you would not believe and one that awaits an appropriate period of time to tell we now have another paintwork warranty issue.

The vehicle looks immaculate unless to a discerning eye it can be noted it's forty shades of white there has been so many panels repainted

I now almost feel embarressed for BMW about the totally incomprehensible nature of their vehicle sold to us as new, unregistered and confirmed by franchise/BMW that it had never been damaged or repaired at the time.

It now has a warranty rectification issue in the roof which whilst the vehicle has been with us has never been damaged or subject to any of the previous BMW warranty works.

We have employed an Insurance Assessor for our vehicle inspection from new to determine the issues and rectifications required for the vehicle and to reassure ourselves the Insurance Industry Quality Standards have been met by BMW rectification work.

The vehicle in it's 7th year has only done 53k full service history and had a gentle life.

Our vehicle build etc was a mistake somewhere but when will Global Companies have the humility and ability to admit their mistakes.

I can accept a mistake but not a blatant lack of any comprehension of BMW Quality Control/Assurance, Franchise, Customer Services,Technical Manager or Approved Bodyshops to honourably admit the reality of the problem but to deny any exists, only to fix it.

We now have only 5 years and 3 months left of the bodywork anti-perforation Warranty to go.

TTFN
  
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Default 2nd September 2016, 07:30 PM

and so it goes on and on and on
  
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