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Brand New Mini, or not so brand new
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Icon4 Brand New Mini, or not so brand new - 1st September 2015, 11:38 PM

Some may remember this thread from before this website crash and annihilation of all comments.

The saga on our Mini Cooper D vehicle continues.

It has now done around 48k miles, driven by a school teacher and is 5 years 9 months old, it has never been damaged in our keeping since it was collected from a BMW franchise with 3 miles on the clock and previously unregistered during Dec 2009.

Our complaint is we were sold a poorly repaired damaged vehicle, subsequently denied by all, franchaise and BMW

So we waited till the end of the 3 year warranty and asked BMW to remedy our complaints in accordance with their letters to us as Manufacturer/SMMT assurance that any defective areas would be remedied under the warranty

This was duly carried out with in BMW words ''no cost to you'' a total re-work at the BMW sub contractor Thorne establishment during Dec-Jan 2012-13, a courtesy car was provided. ( evidenced by the overspray on the rear window top rubber where the lacquer had overcoated the window rubber) Our issues were with the front part of the car)

The recent discovery of rust areas was notified by complaint to BMW/Mini Customer Services,BMW CEO Germany, BMW CEO UK.

Customer Services advised it should be taken to an BMW approved body shop for inspection.

The BMW approved Body Shop took a video of the offending areas of the vehicle on the 10th August 2015 and stated the video was to be sent to Stephen Knowles BMW Technical Manager for evaluation.

The video related to several areas of rust/corrosion on the bodywork and trim, particularly a new area of internal perforation corrosion evidenced by non surface breaking paint surface bubbles in the rear panel of a r/h passenger door.

We are currently awaiting for the response from Customer Services in respect of the professional opinion of Stephen Knowles BMW Technical manager in our complaint.

Mr Knowles has been the BMW man in control of addressing our history of our complaints from new for the vehicle. (Technical Manager,BMW UK Ltd, April 2005 July 2015 (10 years 4 months)
Quality Inspector, autoteq 2002 March 2005 (3 years) BMW UK Distribution Centre, Thorne)

Both CEO's of BMW Germany & UK have been copied on our ongoing complaint/s for this vehicle from new and we now await their fair response, something we consider has not been the case in the history of this vehicle.

My claiim has always been we were sold a poorly repaired damaged vehicle as new, our assurance assessor report confirmed our belief at the time, a Motoring correspondant who viewed pictures of the car at the time confirmed our concerns and considered the vehicle had a knock and been repaired.

It has to be considered that we still have 6 years and 3 months of the perforation warranty to go?

On a seperate note:

We have had to replace both of our mini copper D's rear discs at around 4 1/2years old. (40k & 28k) The material they are made of must be very poor. In my 41 years experience of cars, some old ones never replaced rear discs, only fronts at around 70k mls. The state of the inside of the discs was unbelievable.

A further observation has been every brand new car I have bought has on reflection not had the wheel tracking set correctly, evidenced by the tyre wear on replacement. Both our mini's were checked for tracking after the fact and could not be adjusted to the exact spec for the vehicle (castor camber To-in) because of lack of adjustment.

Wheel tyre alignment,castor, camber is not covered under warranty on any vehicle.

Life is an experience, stick with it?

TTFN
  
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Default 22nd September 2015, 11:56 PM

It is now 43 days since our vehicle was inspected by BMW with a video at their approved body shop for perforation corrosion and poor quality Thorne facility rectification work with no response to date from Harold Kruger/Graeme Grieve or their minions.

Possibly with the departure G Knowles technical manager they can now but certainly not in the past evidence imperfections/defects/non conformances via pictures rather than the only previous method, thru the eyes of a biased and ISO/EN non conforming being

We became very skeptical in respect of EN and ISO Quality standards of the BMW franchiase almost 6 years ago after purchasing the mini (pre this site meltdown and no longer recorded)

VW have set aside around 4B to sort the exhaust emission problem. It is very sad that they have this amount of funds to address the fraud that has been commited when it could have been used in the first instance to address the issue of EN/ISO quality standards but they decided not adhere and circumvent fraudulently for profit. This is a fundamental management culture deficiency that is not only VW's problem

We await the outcome of BMW and the other car manufacturers investigation's into exhaust emissions and global car industry culture, hopefully now in accordance with ISO/EN standards.

Harold & Graeme are possibly too busy checking their espoused quality hot air stream and retrospective exhaust emissions to address global legislative issues rather than what should have been their primary concern of EN/ISO Quality commitment to clientele

A speculative observation, another global perfect storm superscedes the sub prime housing crisis crash with the current sub prime lending in global personal contract purchase of vehicles

Car Industry Integrity?

TTFN
  
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Default 24th September 2015, 11:45 PM

Subject: Re: FW: FW: [GB] Me, TX56925, Me CRM:0007442 [SRNUMBE...
Date: 9/25/2015 12:33:40 A.M. GMT Daylight Time
From: Me
Reply To:
To: Harald.Kruger@bmw.de
CC: daniel.henderson@bmw.co.uk, jrm@gmail.com, DD@aol.com, james.bell@bmw.co.uk, sandy.sweetman@crossflags.bmw, grant.williamson@crossflags.bmw-net.co.uk, graeme.morton@crossflags.bmw-net.co.uk, raymond.henderson@john-clark.co.uk, John.Harris@john-clark.co.uk, Graeme.Grieve@bmw.co.uk, norbert.reithofer@bmw.de, jane.noble@bmw.co.uk, graeme.grieve@bmw.co.uk, legalweb@smmt.co.uk, policyweb@smmt.co.uk, technical@smmt.co.uk, consumer@motorcodes.co.uk, trading.standards@aberdeenshire.gov.uk, enquiries@vosa.gov.uk, snp.hq@snp.org.uk, complaints@vca.gov.uk, Nicola.Sturgeon.msp@scottish.parliament.uk

Dear Sir,
I have copied this email to all those that may have concerns in respect of my complaint/s to you
I have had no response from your customer services department with regard to our most recent complaint/s for our vehicle with BMW references as above after your inspection by the approved body shop almost 7 weeks ago. I complain to you that this is not the service I would expect from BMW.
I would appreciate a response.
Furthermore I would like your reassurance that our vehicles with UK registration numbers XXXXXX and XXXXXX ave been manufactured in accordance with EN/ISO standards and do not include any fraudulent corruptions.
A prompt reply would be appreciated.
Any recipients please do not hesitate to contact me should you have concerns on the matter or require any further information.
Regards
Me

TTFN
  
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Default 25th September 2015, 09:20 AM

Quote:
Originally Posted by ydnaharap View Post
Subject: Re: FW: FW: [GB] Me, TX56925, Me CRM:0007442 [SRNUMBE...
Date: 9/25/2015 12:33:40 A.M. GMT Daylight Time
From: Me
Reply To:
To: Harald.Kruger@bmw.de
CC: daniel.henderson@bmw.co.uk, jrm@gmail.com, DD@aol.com, james.bell@bmw.co.uk, sandy.sweetman@crossflags.bmw, grant.williamson@crossflags.bmw-net.co.uk, graeme.morton@crossflags.bmw-net.co.uk, raymond.henderson@john-clark.co.uk, John.Harris@john-clark.co.uk, Graeme.Grieve@bmw.co.uk, norbert.reithofer@bmw.de, jane.noble@bmw.co.uk, graeme.grieve@bmw.co.uk, legalweb@smmt.co.uk, policyweb@smmt.co.uk, technical@smmt.co.uk, consumer@motorcodes.co.uk, trading.standards@aberdeenshire.gov.uk, enquiries@vosa.gov.uk, snp.hq@snp.org.uk, complaints@vca.gov.uk, Nicola.Sturgeon.msp@scottish.parliament.uk

Dear Sir,
I have copied this email to all those that may have concerns in respect of my complaint/s to you
I have had no response from your customer services department with regard to our most recent complaint/s for our vehicle with BMW references as above after your inspection by the approved body shop almost 7 weeks ago. I complain to you that this is not the service I would expect from BMW.
I would appreciate a response.
Furthermore I would like your reassurance that our vehicles with UK registration numbers XXXXXX and XXXXXX ave been manufactured in accordance with EN/ISO standards and do not include any fraudulent corruptions.
A prompt reply would be appreciated.
Any recipients please do not hesitate to contact me should you have concerns on the matter or require any further information.
Regards
Me

TTFN
I'm watching your thread with interest and I hope you get the outcome you wish for but part of me thinks that, in light of the VW debacle, the upper corridors of most vehicle manufacturers are possibly a bit too busy working out how to hide their misdemeanours to answer emails from individual customers.
  
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Default 25th September 2015, 02:00 PM

I remember the original thread. Hadn't realised you had not had satisfaction yet!


  
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Default 29th September 2015, 12:42 AM

Re: FW: FW: [GB] , TX56925,CRM:0007442 [SRNUMBE... Date: 9/29/2015 1:27:49 A.M. GMT Daylight Time From: me
Reply To:
To: Harald.Kruger@bmw.de
CC: daniel.henderson@bmw.co.uk, jamesrobertsonwalker@gmail.com, dibsdevron@aol.com, james.bell@bmw.co.uk, sandy.sweetman@crossflags.bmw, grant.williamson@crossflags.bmw-net.co.uk, graeme.morton@crossflags.bmw-net.co.uk, raymond.henderson@john-clark.co.uk, John.Harris@john-clark.co.uk, Graeme.Grieve@bmw.co.uk, norbert.reithofer@bmw.de, jane.noble@bmw.co.uk, graeme.grieve@bmw.co.uk, legalweb@smmt.co.uk, policyweb@smmt.co.uk, technical@smmt.co.uk, consumer@motorcodes.co.uk, trading.standards@aberdeenshire.gov.uk, enquiries@vosa.gov.uk, snp.hq@snp.org.uk, complaints@vca.gov.uk, Nicola.Sturgeon.msp@scottish.parliament.uk, phil.angus@john-clark.co.uk
BCC:
Sent on:

Dear Sir,
Good evening
I have copied this email to all who may have a concern with fraudulent vehicle exhaust emission manipulations by Car Manufacturers
Thank Dan for the email
PA of JC Abz contacted me as soon as possible and stated that their was no problems with the exhaust emissions/Engine management systems of our vehicles xxxxxxand xxxxxx .
I request you/BMW confirm this is correct and that they are in accordance with relevant legislation and Euro norm standards..
PA of your franchise JC Abz contacted me as soon as possible.and is dealing with? logistics for the repair of the vehicle? on behalf of your company
PA arranged for the vehicle to be retrieved by BMW and intimated on my query of internal perforation paint bubbles that they were quite frequently addressed on BMW vehicles.
I consider and stated during the conversation that any corrosion in the areas we have experienced occurs after damage to the factory finish of the corrosion protection of your manufacturing process..
I would like a BMW technical specialist to explain in accordance with their EN/ISO accreditation why with no damage to our vehicle in our possession and after BMW repair at their Thorne contractor we now have perforation corrosion in an area unconnected to previous repairs along with further corrosion in the repair areas.
I would note that in my experience of some very old cars that rust has not been seen before in the areas affected on our BMW vehicle..
I await your response in respect of our vehicle emissions

Regards Me
  
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Default 29th September 2015, 12:56 AM

Harold the BMW de CEO, Jane who was BMW Customer Services Top gun and went BMW Customer Services consultant a couple of months ago along with SNP headquarters have decided after my previous email received to take the action to block the above one.

Very Interesting.

TTFN


ATTENTION ***

Your e-mail is being returned to you because there was a problem with its
delivery. The reason your mail is being returned to you is listed in the
section labeled: "----- The delivery status notification errors -----".

The line beginning with "Diagnostic-Code:" describes the specific reason
your e-mail could not be delivered. The following lines contains the
RFC822 header of the original email message.

Please direct further questions regarding this message to your e-mail
administrator.

--AOL Postmaster

----- The delivery status notification errors -----




<snp.hq@snp.org.uk>: Host or domain name not found. Name service error for
name=snp.org.uk type=A: Host found but no data record of requested type

<Harald.Kruger@bmw.de>: host mx1.bmw.c3s2.iphmx.com[68.232.133.169] said: 550
#5.1.0 Address rejected. (in reply to RCPT TO command)

<jane.noble@bmw.co.uk>: host mx1.bmw.c3s2.iphmx.com[68.232.139.67] said: 550
#5.1.0 Address rejected. (in reply to RCPT TO command)


Final-Recipient: rfc822; sandy.sweetman@crossflags.bmw
Original-Recipient: rfc822;sandy.sweetman@crossflags.bmw
Action: failed
Status: 5.4.4
Diagnostic-Code: X-Outbound-Mail-Relay; Host or domain name not found. Name
service error for name=crossflags.bmw type=A: Host not found

Final-Recipient: rfc822; snp.hq@snp.org.uk
Original-Recipient: rfc822;snp.hq@snp.org.uk
Action: failed
Status: 5.4.4
Diagnostic-Code: X-Outbound-Mail-Relay; Host or domain name not found. Name
service error for name=snp.org.uk type=A: Host found but no data record of
requested type

Final-Recipient: rfc822; Harald.Kruger@bmw.de
Original-Recipient: rfc822;Harald.Kruger@bmw.de
Action: failed
Status: 5.0.0
Remote-MTA: dns; mx1.bmw.c3s2.iphmx.com
Diagnostic-Code: smtp; 550 #5.1.0 Address rejected.

Final-Recipient: rfc822; jane.noble@bmw.co.uk
Original-Recipient: rfc822;jane.noble@bmw.co.uk
Action: failed
Status: 5.0.0
Remote-MTA: dns; mx1.bmw.c3s2.iphmx.com
Diagnostic-Code: smtp; 550 #5.1.0 Address rejected.
  
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Default 1st October 2015, 02:51 PM

Subject: Re: Trading Standards Complaint Date: 10/1/2015 3:12:44 P.M. GMT Daylight Time From: me
Reply To:
To: mb@aberdeenshire.gov.uk
CC:
BCC:
Sent on:
Sent from the Internet
Thank you for your reply.
My main concern is that of the exhaust emissions of our vehicles BMW/Mini vehicles registration numbers SG59 EOW and SV60 YRD are managed in accordance with ISO/EN standards and of UK emissions legislation.
PA Customer Services Agent of JC Abz has during a phone call related to repairing the vehicle last week stated that there is no problem with the vehicles emissions.
I am having difficulty in obtaining a re-assurance from BMW that the vehicle management systems and their exhaust emissions are UK legal.
I respectfully authorise and request that you obtain in writing from BMW UK/BMW de this information for our above vehicles on my behalf.
BMW have made arrangements with me to retrieve the vehicle (xxx xxx and carry out further rectifications to the poor bodywork.
Regards me
  
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Default 1st October 2015, 10:01 PM

FW: FW: FW: [GB] xxxxxx TX56925, me CRM:0007442 [SRNUMBER= [SRNUMBER=1-8683548821] Date: 10/1/2015 8:02:07 P.M. GMT Daylight Time From: Daniel.Henderson@bmw.co.uk
Reply To:
To: me
CC:
BCC:
Sent on:
Sent from the Internet
Dear Me
Thank you for your further note.
It is important to clarify that the BMW Group does not manipulate or rig any emissions tests. We observe the legal requirements in each country and adhere to all local testing
requirements. When it comes to our vehicles, there is no difference in the treatment of exhaust emissions whether they are on rollers (e.g. test bench situation) or on the road.
I hope this offers you some clarity.
Kind regards
Dan
BMW Group
United Kingdom
Dan Henderson
Customer Service Manager
Customer Service
Summit ONE
Summit Avenue, Farnborough
Hampshire, GU14 0FB
Tel : 01252 920000

Mail: daniel.henderson@bmw.co.uk
Web: http: The BMW Official Website - Award Winning Luxury New Cars
  
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Default 2nd December 2015, 07:34 PM

Oh dear, Oh dear, Oh dear, Oh dear the saga continues, its almost unbelievable
  
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