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Delivery for a new, unregistered F56 MCS
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Default Delivery for a new, unregistered F56 MCS - 14th May 2018, 06:37 PM

On 28th April I visited my local dealer and paid a £2000 deposit for a new F56 MCS with JCW Chilli and Media XL. I was initially told by the salesman that the car was at the Factory ready to be shipped and would get it in around 10 days. However, as time has passed I pressed them for answers as felt i was being mucked about. The Brand Manager telephoned me on Saturday and said that the vehicle was at another MINI dealership, so they had to submit a transfer request. This was approved, they paid for the vehicle and then it went back to the factory to be checked. Where I have been told it still is.

Its not scheduled to arrive at the local dealers until around 25th May but he indicated he will try and chase it up to get it sooner.

Has anyone else had an experience like this or am I just getting the run around?
  
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Default 14th May 2018, 09:01 PM

Doesn’t sound correct to me. When you paid the deposit they should have provided you with an invoice setting out the details of the deal. The invoice should have shown the vehicle chassis number. Did they provide you with an invoice?


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Default 14th May 2018, 11:39 PM

Is is an official mini dealer ?

Cancel it if they are mucking you around doesn't seem right to me

Name and shame the dealer please


Now:F56 MINI Dooper MidnightBlack (Chili, Full White leather, Connected XL Nav, adaptive dampers, heated seats, HUD, Harmon Kardon speakers, black alloys)
Before:F56 MINI Dooper IcedChoc (Chili,VisualBoost,Leather)
Before: R56 MINI Cooper Lightning Blue (Chili,half leather)
Before :R50 MINI One Moonlight Black (Pepper)
+ 2 Audi TT MK2s in between.
  
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Default 15th May 2018, 08:44 AM

The invoice stated a estimated handover date of 31st May. Verbally i was told 10 days on April 28th. Yes, its an official dealer. I have phoned MINI CS this morning and quoted the VIN No. They are now getting back to the original dealer to investigate why it would be sent back to the factory and not direct to my dealer.
  
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Default 15th May 2018, 11:13 AM

had the following email

Quote:
Good Morning Alistair,

I hope this email finds you well.

I have some good news on your MINI, I have arranged for an outside transport agency to collect your MINI rather than using the MINI UK transportation team.

Your MINI is being collected on Friday the 18th and will be delivered back to me on Monday the 21st.

Normally when a car arrives onsite we require a 72 hour window to prepare the car for delivery however I have prioritised your
MINI with our workshop and valet teams and I will have it ready to on Tuesday the 22nd if that is a suitable date for you to collect?

Let me know if this is OK and I will have Scott contact you directly to arrange the next steps to get things ready for collection.

Thanks
replied

Quote:
Good Morning Chris,


Thanks for the update, However last night I started a a few threads on MINI forums last night asking for advice. Please see links below:

Delivery for a new, unregistered F56 MCS
Delivery for a new, unregistered F56 MCS
Delivery for a new, unregistered F56 MCS (UK) - 2015 Mini Cooper Forum

I contacted MINI Customer Service with the VIN No. this morning based on the feedback from the posts. They are getting back to me to explain why the car wasn't sent directly to you from the other dealer and had to go back to the factory to be checked again. Can you shed any light on this as it doesn't appear to be standard practice?

The date mentioned Tuesday 22nd is ideal as its my last rest day from work.

However, I really want to get to the bottom of what has happened here

Look forward to hearing from you.
  
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Default 15th May 2018, 11:30 AM

update

Quote:
Hi Alistair,

That's great, I will have Scott set the wheels in motion to arrange handover for Tuesday the 22nd. He will in touch directly to do so.

I have just spoken to MINI UK, your MINI is not at the factory and has never been returned to the factory. The car is in storage with the dealer in which we are receiving the car from.

The information I gave you on the phone call the other day was slightly off as I learned today. I thought when the car was listed as in storage that it was held at the factory and not with the dealer who ordered the car however I have been informed by MINI UK that this is not the case.

I apologise for the info being slightly out, I thought I was correct in what I was relaying to you on Sunday.

We have spoken to the supplying dealer and I believe MINI UK have done so too and your MINI is all ready to go waiting on our transport company to collect and there are no issues with the car.

I hope this sheds light on the matter for you.

If you have any further questions please don't hesitate to contact me.

Kind regards
  
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Default 15th May 2018, 11:45 AM

this explains things better

Quote:
Hi Alistair,

Yes this is correct.

The car was never being returned to the factory for inspection, I think we have gotten our wires crossed in conversation.

I told you that the car was in storage which I believed was at the factory, this was incorrect as it is with the supplying dealer.

I said once the car was uplifted by BMW/MINI UK Distribution that it is taken from the collection location to the BMW/MINI UK Distribution base in Thorne, Doncaster where they are inspected and sent on to their final destination.

The Distribution centre in Thorne is near Doncaster, All MINI's are sent via this location for inspection before being distributed to the dealer network. This is standard procedure.
  
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Default 15th May 2018, 05:55 PM

They could have approached it better but good to see progress is being made. Looking forward to seeing the pics.


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Default 15th May 2018, 07:10 PM

Quote:
Originally Posted by zf44 View Post
They could have approached it better but good to see progress is being made. Looking forward to seeing the pics.
Thanks. I think most of the confusion stems from the use of the word factory instead distribution centre. Will get pics up next week.
  
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